Door Policy – Contract Management Excellence from Permadoor

Published: 10th October 2007

Specialist composite door manufacturer and supplier Permadoor has strengthened its contract management offer to give customers an unparalleled level of service. With almost two decades experience supplying the social housing sector Permadoor has developed a comprehensive contract management service coupled with detailed service commitments to both clients and contractors. Specialising in the supply of made-to-measure, low maintenance exterior thermoplastic and GRP entrance doors Permadoor has extensive experience of working with local authorities, RSLs, procurement consortia and contractors to support them in delivering Decent Homes for all.

Permadoor’s contract management offer includes support to all aspects of project delivery, from initial enquiry handling to quotation, surveying, installation and resident support. This is backed up by the largest external sales team in the UK, estimation team, surveying support from Permadoor’s in-house surveying team and full supply and fit service, including tenant liaison.

Adrian Wyatt, sales director, Permadoor, said: “Residents are rightly being given ever greater choice and influence over how and when their properties are refurbished. “It’s our responsibility to make sure everything runs as smoothly as possible so that doors are fitted at the time agreed with the resident, in the right style and to an exceptionally high standard. That makes contract management critical. A great door is only a great door if it’s fitted properly and a resident will rightly only be happy if its installed on time and in line with their expectations. To do that you must manage all aspects of the contract, to keep track of the project, to identify potential challenges and to work closely with contractors and customers deliver solutions resolve them.”

In addition to supply and fit, Permadoor’s contract management service also includes a fast track replacement scheme, carrying a commitment to supply an agreed number of doors free of charge to support emergency replacement or routine maintenance. In addition to a dedicated contract manager each project undertaken by Permadoor is assigned an installation manager, responsible for resolving any issues that can’t be resolved directly by the company’s experienced team of fitters.

Adrian said: “Fitters can make or break a project which is why we select our installers carefully and have built a committed and highly experienced team who are dedicated to delivering an unparalleled level of service to our customers.”